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Section: IT & Internet Vacancy 409 |
| Post:1st*2nd Line Support Engineer
|
Salary contractual |
| |
| Requirements and conditions |
| Age: |
Has no value
|
| Gender |
Has no value
|
| Education: |
no
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| Work schedule: |
Has no value
|
| Work place: |
Stoke-on-Trent
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| The announcement text: |
Individual will be required to provide an efficient and effective remote support service to clients.The candidate will have experience working with tight SLA’s and a general understanding of incident management techniques.Responsibility:Experience of Remote Desktop tools such as VNC, Netmeeting and RDP. Remote support of Network Operating Systems, Citrix Thin Client, NT and Novell, Windows 2000 and Windows 2003.Remote Support of desktop applications,Microsoft Office family suite and various adhoc packages.Familiarity with Helpdesk call logging system’s and SLA’s.Experience of working to SLAs within the ITIL framework.Administration of user accounts in Netware, Windows NT, Active Directory, Exchange and Netscape.Printer administration for Novell, Windows 2000*2003 and Windows NT.Supporting all Microsoft workstation Operating Systems- Windows 95, NT, XP 2000.Essential Criteria:Novell, NT Citrix, 2000 and 2003 Server environments.Microsoft Operating Systems, NT, 2000, XP.Microsoft Office applications and Exchange.Main Duties:Meeting initial response on SLA for calls logged to the Technical Vetting area by client Helpdesk.Resolution of fault calls using remote tools within required SLA’s.Identification of faults and progressing them to the relevant client Teams.User account administration for all Operating Systems. MSB Technology (a division of MSB International PLC) is acting as an Employment Business in relation to this vacancy.
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| Contact information |
| Employer: |
|
| Email: |
1545@jobinbelfast.informnow.com
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| Phone: |
0208 315 9000
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Publication date: 2009-03-14 02:01:22
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